couldn't go on GameSalad for 4 hours

BramHoddssdBramHoddssd Member Posts: 414
edited November -1 in Miscellaneous
For the last 4 hours I wasn't able to go on gamesalad.com. I tried on many computers. Anyone else had this problem? Think they were making an update?

Comments

  • BramHoddssdBramHoddssd Member Posts: 414
    I also just noticed there was a 6 hour difference in between the two forums below this one.
  • BeyondtheTechBeyondtheTech Member Posts: 809
    That's why it's good to follow http://twitter.com/GameSalad. They thankfully posted, "Our host is down, they're working hard to get everything up and running again" about 4 hours ago.
  • BramHoddssdBramHoddssd Member Posts: 414
    I was hoping to come back and see major updates :(

    But i also had the fear that they just shut down GS cause of everybody leaving :p
  • LordTarantorLordTarantor Member, PRO Posts: 890
    Man and I thought that they were changing something.
  • AfterBurnettAfterBurnett Member Posts: 3,474
    I did it as a demonstration of my power. Fear me, humans!
  • SnowSnow Member Posts: 124
    POLYGAMe said:
    I did it as a demonstration of my power. Fear me, humans!

    ...nah.
  • AfterBurnettAfterBurnett Member Posts: 3,474
    Damn.
  • ToastKittenToastKitten Member Posts: 360
    BeyondtheTech said:
    That's why it's good to follow http://twitter.com/GameSalad. They thankfully posted, "Our host is down, they're working hard to get everything up and running again" about 4 hours ago.

    I'll remember this from now on! I thought there was gonna be a huge update or something. I guess in GameSalad you can't check for an update unless the site is up.

    Oh well, back to template crafting :3
  • PhoticsPhotics Member Posts: 4,172
    BeyondtheTech said:
    That's why it's good to follow http://twitter.com/GameSalad. They thankfully posted, "Our host is down, they're working hard to get everything up and running again" about 4 hours ago.

    Isn't their host Amazon?!
    http://aws.amazon.com/

    I'm skeptical. Amazon is a big site. My site — http://Photics.com — doesn't have six hour outages. I was imagining that the GameSalad team was working late, preparing the website for the new update.

    Maybe just the GameSalad download is hosted with Amazon. That seems odd to me too.

    Something doesn't seem right here. Either there's more to the outage, or their web hosting is screwy. A six hour outage is far from normal.
  • TouchTiltGamesTouchTiltGames Member Posts: 1,162
    Photics said:
    Isn't their host Amazon?!
    http://aws.amazon.com/

    I'm skeptical. Amazon is a big site. My site — http://Photics.com — doesn't have six hour outages. I was imagining that the GameSalad team was working late, preparing the website for the new update.

    Maybe just the GameSalad download is hosted with Amazon. That seems odd to me too.

    Something doesn't seem right here. Either there's more to the outage, or their web hosting is screwy. A six hour outage is far from normal.

    Not at all...some hosts will be down all night for maintenance especially if you're on grid servers.
  • PhoticsPhotics Member Posts: 4,172
    TouchTiltGames said:
    Not at all...some hosts will be down all night for maintenance especially if you're on grid servers.

    Then they should get a better host.

    If there's going to be a maintenance outage, then the GameSalad team should have known beforehand. The community could have been notified. "Hey everyone, the site's going to be down on Sunday."

    Since they're not actually selling anything right now, and the community isn't really saying too many nice things, maybe the GameSalad team enjoyed the six hours of silence. HA HA.
  • MotherHooseMotherHoose Member Posts: 2,456
    while GS was down...Gendai Games was NOT... do they use different hosts?

    I actually thought they GS was updating! LOL

    MH
  • SparkyidrSparkyidr Member Posts: 2,033
    >>>If there's going to be a maintenance outage, then the GameSalad team should have known

    thats assuming it was a scheduled maintenance outage.
    It may well have been an unexpected server crash for example.

    In my previous life as an IT manager for a software house, unexpected things DO happen.

    I remember the time that 2 discs on my main file server's raid array failed at the same time.
    It took a whole day to order replacement discs, and a half a day to rebuild the machine (as the raid could not be rebuild from 2 failed discs). It was at that point, we found out that the backup tapes had been failing on a daily basis for 6 months, but without showing an error message.

    needless to say, me and my team got into a little bit of trouble over that one ;o)
  • SingleSparqSingleSparq Member Posts: 1,339
    More troubling is you couldn't submit a game or create an adhoc at that time. Since my iPhone viewer won't install for some reason I was doing an adhoc but no go last night.
    Warning There was an error rendering this rich post.
  • adent42adent42 Key Master, Head Chef, Executive Chef, Member, PRO Posts: 3,162
    Sorry I never got around to explaining the outage. We do host game files through amazon S3, but our servers are hosted elsewhere. Last night there was a storm that knocked out the power lines and knocked a tree across the main road into the data center. Unfortunately, they also had a failure of one of their backup generators. Let's just say Murphy's Law was in full effect for our data center.

    This and a few other failures have caused us to re-examine our hosting infrastructure, and to start building out a better redundancy and failover plan.

    We'll be sure to keep everyone posted.
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